The Ritz-Carlton brand name, however, has been standing for excellence in service since its very beginning, mastering this particular field like no other company. The ongoing success inevitably raises the questions:
It highly deals with resorts and hotels. It is best known for its service delivery which has made it to attain a lot of fame. In relation to the grand hotels of the world, The Ritz-Carlton Hotel Company stands out to be the best and is well known for spectacular surroundings, legendary service and luxury.
The company has been committed to delivering the best services Chung, InEdward N.
Wyner, a local Boston real estate developer, was asked to build a world-class hotel and he agreed for he knew The Ritz-Carlton name would secure immediate success. In however Edward Wyner died and Charles Ritz took over.
Inafter the death of Charles Blakely sold the hotel and its rights to William B. Several of these hotels are historic landmarks, following a commitment of The Ritz-Carlton Hotel Company to preserving architecturally important buildings.
Statement of the Challenges faced by The Ritz-Carlton Hotel Company Challenges are one sure way to determine the performance of a business, the Ritz company is faced by some challenges that threaten its performance unless acted upon and correctly.
Some of the challenges that the company faces includes the following; the method of recruiting candidates is expensive. Secondly, to entice their guest they use expansive method in order to ensure a perfect hotel and resorts experience and the last challenge faced by the company is related to the management and is strictness In accordance to Chung, a lot of resources and plenty time is allocated in order to ensure perfect training and orientation of the new and current workers.
Training is highly conducted for the employees to ensure that they are competent in their field. A team of highly qualifies managers is selected weekly to evaluate the performance of the employees. Goals are set yearly and every employee is motivated and geared towards achieving the goals.
Motivation of the employees through rewarding is a key point in the performance evaluation of The Ritz-Carlton Hotel Company Employees Cause of the Problem and what should be done The legacy which is highly drives the Ritz Carlton hotel has of late been shaking due to some of the problems that it is facing unlike in where it won the top excellent industry prize for its services and qualities.
The demand of values by customers is high.
This is calling for a rapid improvement in order to meet the high customers demand. Externally, competition is rapidly growing which is threatening to see the Ritz Carlton Company downgraded. However, there are some measures that the company has taken in order to be outstanding.
In that it is employing qualified workers however this is through an expensive method that should be rectified. In the employment process let the hotel company conduct cheap employment process and education services. This will save a lot of cash that could be used for the expansion of the company Decision criteria and alternative solutions In order for the Ritz Company to solve the managerial challenges that it is facing, it can do the following.
Reduce the recruitment capital Increase the level of employees training Provide better working conditions Implementation and Recommendation In order for the Ritz Company to continue being the best, new plans should be strategically set and every member of the board and the works shown the importance of adhering to them.
For instance, the recruitment process involves wastage of money and resources therefore new amends to see less use of money and resources should be put across.
Despite rewarding the employees as a motivation and encouragement to work hard, the company should also see that that employees need the company and the customers need the company and the employees too therefore make the employees feel as if it is their business they are managing.
The salaries of the employees should be increased from time to time.Oct 15, · Get your The Ritz-Carlton Hotel Company: The Quest for Service Excellence Case Solution at rutadeltambor.com rutadeltambor.com is the number .
Sep 24, · New Ritz-Carlton collateral • Image Courtesy The Ritz-Carlton Hotel Company, LLC Your Customer Is The Star: An eBook From Forbes How to make Millennials, Boomers and . In this case study Essence of Ritz-Carlton experience, the Ritz-Carlton selling, how the Ritz-Carlton creates “Ladies and Gentlemen” in only 7 days.
Also McBride, Ritz-Carlton GM, to lengthen the amount of time spent on training hotel employees before hotel opening.
Video: Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award In this lesson, you'll see how the Ritz-Carlton qualified to receive the Malcolm Baldrige National Quality Award. Case Summary Ritz-Carlton Hotels, California, USA Ritz-Carlton is a brand of luxury hotel and resort with 70 properties that are located in major cities and exclusive resort destinations of 23 countries worldwide.
The Ritz Carlton Hotel Company was founded in by Cesar Ritz. After a successful first hotel opening in Paris, he decided to make the attempt to open a second hotel in London this time.